Store Manager
Denver, CO
Full Time
Manager/Supervisor
STORE GENERAL MANAGER
This role reports to the District/Operations Manager. The General Manager (GM) is responsible for the successful daily operation of the dispensary and developing a professional team that is passionate about the cannabis industry.
The GM is also responsible for overseeing daily operations, store specific marketing & promotions and working with other administrative departments to maintain accurate compliance, procedures and reports as they pertain to the daily operations and financials of the dispensary.
Roles and Responsibilities
Staff Management
- Fulfill staffing needs and coordinate scheduling, following payroll budget guidelines.
- Communicate with and coach staff regularly to ensure the dispensary's excellence in service and labor practices.
- Conduct ongoing training and development with staff to ensure consistent performance and knowledge base of Company SOPs, policies, procedures, evolving product and consumption mechanisms & customer service skills.
- Manage employees’ performance through observation, providing constructive feedback, coaching and disciplinary conversations and offering positive reinforcement. Conduct periodic employee reviews.
- Assist staff in challenging patient/customer interactions and/or conflict resolutions quickly, professionally and with least impact on operations. When possible, coach staff on deescalation techniques and customer services approaches. When necessary, document incidents via internal procedures.
Inventory Management
- Oversee movement of product to ensure product mix meets customer needs and replenished appropriately and within budgetary constraints.
- Maintain inventory control systems, oversee scheduled inventory audits in accordance with Company and State compliance guidelines to ensure there is no diversion of inventory and effectively respond to discrepancies.
Administrative/Operations
- Work closely with administration to ensure the dispensary is compliant with all Company & State guidelines.
- Oversee operations and establish standards for set up, break down, cleaning schedules and other daily tasks
- Read, analyze, and interpret documents relating to dispensary performance, general business operations, industry trends, basic safety, security and technical procedures and governmental regulations.
- Confirm that the physical environment is safe, and that all equipment/software is in good working order and ensure that all preventative maintenance is performed in a timely manner.
- Prepare and effectively lead state inspectors through unannounced visits.
- Set in-store sales, service, and profit goals and lead staff to exceed them.
- Communicate effectively and in a timely manner with Administration.
- Maintain accurate records for all necessary documents; including but not limited to: daily cash reconciliations, delivery and inventory manifests, nightly and monthly inventory counts, necessary employee and patient/customer information, required log books, inventory adjustments and destruction reports, in accordance with Company and State guidelines.
- Work with Administration to create and follow in-store budgets and forecast sales.
- Utilize available marketing to help reach certain sales goals. Think “outside of the box” to reach store goals.
- Complete special assignments and other tasks, as assigned.
Work Experience
- Previous experience in a cannabis retail/customer service role required, including cannabis product knowledge, cannabis POS experience, but particularly metrc experience needed.
- Some supervisory or leadership experience is necessary.
- Strong communication skills, both written and oral, and strong interpersonal skills.
- Strong cash handling skills and knowledge of basic arithmetic.
- Bilingual English/Spanish preferred but not required.
- Strong customer Service skills.
- Basic Microsoft office experience including Word and Excel.
What You Should Bring:
- Current MED badge required
- Valid ID, 21 and over only.
- High school diploma or equivalent preferred.
- Fun attitude and work ethic.
- Strong attention to detail and a team-player attitude is a must.
- Sense of responsibility to abide by all company policies and procedures as well as compliance with all local, state and federal regulations
- An eye for style, maintaining a neat and well-groomed appearance, as well as good personal hygiene. Ensure that all clothing follows the company dress code.
- The ability to creatively cultivate long-term customer relationships.
Working Conditions
- Ability to stand for extended periods of time and lift up to 50lbs multiple times per day.
- Schedule will vary depending on the needs of the business and can include nights, Weekends, and Holidays.
- Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes. Must be able to sit, stand, reach, and lift for long periods of time
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